Unprecedented layoffs: Oregon fielded 382,000 jobless claims in the first seven weeks of the outbreak, more than in the prior 90 weeks combined. If they still have questions they can email OED_PUA_INFO@oregon.govwith their question.”. “Eventually they will get caught up,” was his advice. Sometimes the employment department can fix those mistakes automatically but confused applicants understandably call for an explanation. We are also getting inquiries from viewers that they applied for unemployment weeks ago but still have not received a PIN in the mail therefore they have not been able to file for benefits. + Answering the telephone. Coronavirus-related layoffs are leading to jammed phone lines and crashed websites at unemployment offices from coast to coast. Florida, Missouri, Texas, California and many other states are struggling to process claims. If you go online NO ONE WILL ANSWER your FAX or EMAIL. Even in that public space, the resounding truth is that it will take time and the employees processing the unemployment claims are doing their best. The 13-week benefit extension is among those that hasn’t kicked in here. Pandemic Emergency Unemployment Compensation (PEUC) is a program that provides an extra 13 weeks of unemployment insurance after you have exhausted your regular benefits. The Coronavirus Aid, Relief and Economic Security (CARES) Act approved on March 27th, expanded the eligibility requirements for jobless Americans. We can customize the experience, let us know more about you. Anyone else getting a busy signal when trying to call Oregon Unemployment? Unemployment claims in the US have hit historic highs and the April report is expected to show the highest unemployment rate on record. That number now tops 600 and the department ultimately plans to have more than 800 people working on claims. The department is calling some claimants proactively, but says some do not answer their phone – perhaps because they are concerned the calls are from spammers. People who have a problem with unemployment benefits get endless busy signal. Emails seem to take longer to get a response, so calling is faster as members of State Legislatures have people answering their phones. Laney Fleming, says “We call multiple times a day, and when we have not gotten any response or help.”, Kathleen McLaughlin, a registered nurse in the state of Oregon, was laid off temporarily due to COVID. She says the state has already made changes to improve the infrastructure and accommodate the major influx of applications. except for a brief Twitter apology last month, https://govstatus.egov.com/ui-benefits/CARES, suggested Tuesday that those workers turn to food stamps. + Assisting in managing special orders. No answers. If you have not heard anything about your application or cannot log in due to high volume, many states are opening a self-service phone line. Even once you reach someone in the unemployment office, it's possible they will not have the answers to the questions you are asking. 1. Why have there been so many unemployment claims? “That’s what we experienced with the email process.”. In that event, if you have been waiting more than three-four weeks for a response/approval and or benefits, we strongly recommend you send an email to your elected state representative, describing your issue. An overloaded system and millions without unemployment insurance is a problem, but Jazmine is optimistic about Hawaii which previously only had 10 employees per island handling unemployment claims. The EDD has three phone lines for unemployment. Since been completely furloughed, and have been making weekly claim certifications when I can get into the website. 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